BLACK FRIDAY/CYBER MONDAY/BOXING DAY POLICIES

Policy Modifications/Addendums Effective Immediately

1. Sale Dates & Times

Black Friday/Cyber Monday Sale: Nov. 29th 12am EST until Dec. 2nd 11:59pm EST
Boxing Day Sale: Dec. 26th, 2024 12am EST until 11:59pm EST.
Orders placed before the sale date/times will not have sale prices honored, without exception. Please adhere to the sale window.

2. General Information

Sale Pricing/Discounts will not be disclosed until the dates aforementioned.
The sale prices will not be applied to any past purchases or pending orders.
Discounts will be automatically applied at checkout and cannot stack with other sales/discount codes.
Loyalty Codes are disabled during the sale.
Your patience is appreciated, orders will take longer to ship than normal.
Please double check your selected pickup/shipping method, especially if using Express Checkout/PayPal as it will revert to the default selection if not properly selected again.
All TCG Singles, TCG Sealed Product, Sports Card Products and any items with a custom sale/discount price are Final Sale.

3. Order Modification, Return & Cancellation Requests

There will be no returns, refunds, exchanges, order cancellations, merge orders, hold orders, add to orders, subtract from orders, combine orders or order alterations without exception as of the posting of this policy.
Orders will be processed exactly as they are made without exception.
Previously made orders will not be cancelled/returned/refunded in cases where the same item(s) have been or will be purchased again to receive a lower price. Order history will be checked to be sure the policy is not being circumvented.

4. In-Store Pick Ups

If you are making an order for in-store pickup, we ask that you do not arrive before you are emailed that your order is ready.
We will not have the staffing resources to pull your order "on the fly" if not ready at the time of your arrival.
When you are notified it is ready, please pick it up at your earliest convenience, as we are tight on space.

5. TCG Buylist Submissions

TCG Trades will still be processed as per usual, however no guarantee can made your credit/payment will be issued in time to spend it during the sale periods. Rain checks will not be provided should the credit not be issued in time.

6. Price Adjustments & Rain Checks

Sales Prices will not be applied to any previously made orders whether they have shipped, are on hold, are awaiting pre-order items etc. Do Not Order outside of the Sales Windows if you would like the Sale Pricing.
Sales Prices will not be applied to future orders or restocks of out of stock items (with the exception of an inventory error as stated in the "Inventory Errors and Out of Stock Items" section below.)

7. Inventory Errors (Human or Technical)

Should an item(s) you purchase be out of stock at the time of order fulfillment due to inventory error, double sale at the same time or any other technical or human error, the item(s) or order will be refunded and you will be allowed to purchase the item(s) in future for the same price referencing any applicable return/cancellation emails. All other items in the order will be processed AS IS after the refund of the unavailable item(s).

8. Orders Containing Pre-Order Items

All orders containing any Pre-Order items will be held until all items in a given order release.

9. Price Matching

Online - With the extremely high volume of orders and the corresponding number of phone calls/emails we receive, we cannot do price matches "on the fly" should you choose to purchase an item with us instead of a competitor who has the item on sale for a lower price we will review the price match if/when we are able to. We ask that you provide a screenshot with the product, proof of availability to purchase and the date & time. We will review the request and potentially retroactively discount applicable items. This is not a guarantee that the price will be matched, so please be aware that you will be receiving the order regardless.
In-Store - All price match requests will be reviewed by a Manager and will be approved at their discretion. To be considered for review the item must meet our existing price match guidelines. This is not a guarantee that the price will be matched.

10. Final Disclaimers

Policies are subject to change at the discretion of 401 Games Management at any time for any reason.
All of the above Policies override any conflicting policies on the site and any existing policies not superseded by the ones stated above still apply.