BRICK-AND-MORTAR STORE POLICIES

This information pertains to our physical stores in Downtown Toronto and Vaughan. For policies pertaining to our web-store, please refer to our Shipping Policy, Pre-Order Policy, and TCG Purchase Policy pages.

EXCHANGES

We will gladly accept exchanges on unopened products returned to either of our stores within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

We do not accept any returns or exchanges on Sports Card or Trading Card Game products.

MISSING PIECES

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

SELLING & TRADING CARDS

We buy cards from several popular trading card games. All requests for selling to us must be submitted through our website before being brought to the store. You can find our buylists here with more information:

http://www.401games.ca/buylists/

We offer both cheque and store credit options for trades. There is usually a bonus if you choose the store credit option (please see the buylist pages for more information).

Store credit is issued in the form of an electronic gift card which you can use either online or in-store. It will be sent to the email address provided on your buylist submission so please make sure that the address you provide is correct.

IN-STORE PICKUPS

If you have ordered products through our website and chosen the in-store pickup option, your order will be shipped to the store you selected. These orders are held for at least one month after fulfillment (except in the case of TCG singles, which are held indefinitely).

You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up.

Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.

You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or email us at shipping@401games.ca with your order number and the person's name.

 

Updated May 24, 2022