CANADIAN SHIPPING & PICK-UP OPTIONS (FULL DETAILS BELOW)
Orders under $150
$8.95 Canada Post Expedited
Orders over $150
Free Canada Post Expedited
Orders containing only TCG Singles
$1.50 Reduced Rate Letter Mail
Orders containing only TCG Singles
Free Letter Mail
In-Store Pick Up at our Downtown
Toronto or Vaughan Location
Orders containing Pre-Order items will be held until ALL products in the order have been released.
Pre-Orders are paid in full at time of checkout.
ORDER ADJUSTMENTS (SHIPPING OR DELIVERY ADDRESS CHANGES)
Changes to existing orders can be made by contacting the 401 Games shipping department at email@example.com.
Address changes must be made by a member of staff. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.
Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.
WHERE DO WE DELIVER?
Currently we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Games Workshop products, Sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.
WHEN WILL MY ORDER SHIP/ BE DELIVERED?
Please allow 1-3 business days for your order to process and ship. We are always doing our best to make sure your order is sent as quickly as possible!
NAME, ADDRESS AND PHONE VERIFICATION (SECURITY CHECK)
Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.
You can provide special delivery instructions in the notes section provided at checkout. If you have a last minute change/request or instructions which require special attention please contact the shipping department at (905) 660-4484.
At checkout you will have the option to select In-Store Pickup at one of our brick-and-mortar locations. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up your order on your behalf you must leave their name in the order notes or email us at firstname.lastname@example.org with their name and your order number.
SHIPPING IN CANADA
We offer flat rate $8.95 expedited shipping on all orders being delivered to addresses in Canada. These parcels are sent via Canada Post Expedited Parcel.
If the value of your order meets or exceeds $150.00 before taxes and shipping charges, your order will be eligible for free shipping. This applies only to orders being shipped to an address within Canada.
If your order contains ONLY Trading Card Game singles the order will be eligible for flat rate $1.50 letter mail shipping! Your order will be sent via Regular Letter Mail (Envelope) with no tracking or insurance.
If your order contains ONLY Trading Card Game singles and meets or exceeds $15.00 before taxes and shipping charges, the order will be eligible for free shipping! Depending on the size and value of your order it will either be sent via Regular Letter Mail (Envelope) or Canada Post Expedited Parcel.
SHIPPING TO THE UNITED STATES OF AMERICA
We offer flat rate $12.95 expedited shipping on all orders being delivered to addresses in most continental states. These parcels are sent via Canada Post Expedited Parcel / USPS Expedited or UPS. Order must reach a minimum of $10.00 to qualify for this flat rate option.
Orders over $200 in most continental states will be eligible for free UPS Standard Shipping!
Orders made from Coastal States are eligible for $20 UPS Standard Shipping.
We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.
All orders are taxed according to your Province, Territory or State.
DAMAGED ITEMS RECEIVED
In the unfortunate event that you receive any damaged items in your parcel, please contact us at email@example.com or call us at (905) 660-4484 with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items.
ONLINE SALES RETURNS
Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refund upon return of the product. You will be responsible for any shipping costs associated with the return. We do not accept returns on Trading Card Game singles, Trading Card Game sealed product and Sports product.
For information on returning in-store purchases, please see our Store Policies page.
OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS
In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. If you wish to cancel your order at this time we will offer a full refund.