SHIPPING & PICK-UP OPTIONS (FULL DETAILS BELOW)
- Flat Rate Expedited Shipping is $8.95
- All orders over $150 receive Free Canada Post Expedited Shipping
- All orders comprised of only TCG Singles over $15 have the option of Free Letter Mail Shipping
- All orders comprised of only TCG Singles under $15 have the option of $1.50 Reduced Rate Letter Mail Shipping
- In-Store Pick Up at our Downtown Toronto or Vaughan Location is Free and Fast!
Orders containing PRE-ORDER items will be held until ALL products in the order have been released.
ORDER ADJUSTMENTS (SHIPPING OR DELIVERY ADDRESS CHANGES)
Changes to existing orders can be made by contacting the 401 Games shipping department (email@example.com) .
The majority of our operations feature an amount of automation and multiple softwares in order to get your order out quickly and accurately.
Address changes you make in your Online Store account will not update the shipping address in your existing orders and must be done manually by a member of staff. This is for consistency, security, and to ensure changes are applied properly.
Try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.
WHERE DO WE DELIVER?
Currently we ship anywhere in CANADA or the UNITED STATES OF AMERICA. Certain items are unable to be sent to the United States of America due to the publisher's wishes. Certain sale items may be exempt from shipping to the USA as well. We currently do not ship internationally, but please check back in the future should our current policy change!
WHEN WILL MY ORDER SHIP/ BE DELIVERED?
Please allow 1-3 business days for your order to process and ship, we are always doing our best to make sure your order is sent as quickly as possible!
NAME, ADDRESS AND PHONE VERIFICATION (SECURITY CHECK)
Orders may be subject to a Name, Address and Phone verification with the issuing bank of the credit card provided. If there are any mismatches or errors that occur in this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.
You can provide special delivery instructions in the notes section provided at checkout. If it is a last minute change/request or requires special attention please contact the shipping department at 905-660-4484.
At checkout you will have the option to select In-Store Pickup at one of our two locations. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up your order on your behalf you must leave their name in the order notes or email us at firstname.lastname@example.org with their name and your order number.
SHIPPING IN CANADA
We offer Flat Rate $8.95 Expedited Shipping on all orders being delivered to addresses in Canada. These parcels are sent via Canada Post Expedited Parcel.
If the value of your order meets or exceeds $150.00 before taxes and shipping charges, you will be eligible for Free Shipping. This applies only to orders shipped to an address within Canada.
If your order contains ONLY Trading Card Game Singles the order will be eligible for Flat Rate $1.50 Letter Mail Shipping! Your order will be sent via Regular Letter Mail (Envelope) with no tracking or insurance.
If your order contains ONLY Trading Card Game Singles and meets or exceeds $15.00 before taxes and shipping charges, the order will receive Free Shipping! Depending on the size and value of your order it will either be sent via Regular Letter Mail (Envelope) or Canada Post Expedited Parcel.
SHIPPING TO THE UNITED STATES OF AMERICA
We offer Flat Rate $12.95 Expedited Shipping on all orders being delivered to addresses in most continental states. These parcels are sent via Canada Post Expedited Parcel / USPS Expedited or UPS.
Any order over $200 in most continental states will qualify for the UPS Standard Shipping for Free!
Orders made from Coastal States have a $20 UPS Standard Shipping Option.
We are not responsible for any customs, duties or other fees charged after the initial transaction has processed.
All orders are subject to product availability. If an item is not in stock/over sold at the time you place your order, we will attempt to contact you and remove the cost of the item(s) from your order. If this puts you below the minimum free shipping threshold we will still honour the free shipping.
All orders are taxed according to your Province, Territory or State.
Unfortunately, due to distribution restrictions we are only able to ship Games Workshop products, Sealed Magic: The Gathering products, and select other products to addresses located within Canada. These products will have these distribution restrictions indicated on their respective pages.
DAMAGED ITEMS RECEIVED
In the unfortunate event that you receive any damaged items in your parcel, please contact us at email@example.com or call us at 905-660-4484 with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items.
ONLINE SALES RETURNS
Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refund upon return of the product. You will be responsible for any shipping costs associated with the return. This excludes Trading Card Game Singles, Trading Card Game Sealed Product and Sports Product where we reserve the right to decline a return.
For information on returning in-store purchases, please see our Store Policies page.
OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS
In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. If you wish to cancel your order at this time we will offer a full refund.