PRE-ORDER POLICY & FAQ

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE

ALL ORDERS ARE PAID FOR IN FULL AT TIME OF CHECKOUT

PRE-ORDER CANCELLATION / QUANTITY REDUCTION POLICY

Cancellation of pre-orders will incur a 10% processing fee based on the total order value.

Release date delays, product allocation issues, and other logistics, production, or distribution factors outside of our control will not serve as reason to circumvent this policy.

Orders placed for multiple copies of a single item which are suspected to be for resale/speculative purposes may have their quantities reduced. Reductions made by 401 Games for this reason may also be subject to the 10% processing fee at management’s discretion.

As per our TCG Singles Shipping Policy, all singles sales are final.

WHEN WILL MY ORDER SHIP?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

CAN YOU SEND SOME OF WHAT I ORDERED EARLY?

Should you wish to split your order into multiple shipments, it will require the purchase of an additional $10.95 shipping charge if the items being sent do not meet the $165 free shipping threshold.

WHAT ABOUT RELEASE DATES?

A Product has been released once the "Pre-Order" text in its name has been removed. Release dates are subject to change due to errors or delays in regards to publishing, distribution and/or other unforeseen circumstances.

PRE-ORDER PRICE PROTECTION

If we lower the price of a Pre-Order product before its release date you will be credited the difference on a digital gift card which can be redeemed online or in-store on a future purchase.*

If we raise the price of a Pre-Order product, the cost to you will not change.**

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*This does not apply to TCG Singles as they are final sale.

**Significant price increases at the distribution level may require us to collect additional funds despite our normal price protection policy. These cases are rare and typically happen when a mistake is made at the distribution level. If this happens you will be contacted with a notice that the price was in error and we will happily offer a full refund if you would prefer not to pay the difference.

Updated: December 3rd, 2024