Canada Post Strike - Sept 2025 FAQ
Update October 16th: Letter mail services with Canada Post is back online for all singles orders!
Update October 14th. Canada Post has announced that they are back to work and pickups for outgoing parcels will begin again October 15th. We will continue to send out all parcels between our different carriers.
We will continue to monitor the situation closely. Thank you again for being great patrons with 401 Games!
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The Canadian Union of Postal Workers (CUPW) has launched a national strike following the government's announcement on September 25th, 2025 regarding Canada Post’s transformation.
You can read more about this at Canada Post here.
Below are some of the questions we anticipate you having and our plans and policies for the duration of the strike.
Q: How will you be shipping orders during the strike? Should I expect delays?
Orders made with our regular expedited shipping option will be shipped via UPS. Longer delivery times are expected during the strike due to increased volumes for UPS.
Q: My order is already in the mail, what is going to happen to it?
Orders currently out for delivery with Canada Post will be delayed during the national strike. They will be delivered as quickly as possible on a first-in, first-out basis once operations resume.
Q: One of my orders was placed for shipping but hasn't been fulfilled yet. Can I change my delivery method to in-store pick-up?
We will do our best to switch delivery method for any order that has not been picked up but some orders may not be retrievable for our shipping team. Send any request for change of delivery method to us via email at shipping@401games.ca with the order number and preferred location for pick-up.
Q: Can I request an alternate shipping method (FedEx, CanPar etc)?
We can provide alternate shipping options on request, however these carriers are not covered under our regular shipping rates and would include additional fees.
We will continue to provide quick and timely fulfillment of orders during this period and appreciate our customer's patience and understanding.
Thanks,
401 Games Shipping Team