UPDATE: We have seen very long delays with Canada Post processing and scanning orders for the past week and expect that to continue. We ask that you are patient in waiting for your tracking to update as travel times seem to be taking up to twice as long as normal. Due to these delays, we cannot provide you with an accurate estimate as to how long an order will take to reach your address. If your tracking appears invalid it simply means Canada Post has not processed that parcel yet. Thanks for your patience and please continue reading the below for more information regarding delays and changes to shipping/delivery.
For the past few weeks we have seen a huge increase in our online order volume. We are doing our best to adapt to this new average volume and greatly value your support and patience as we work our way through your orders as quickly as possible, from oldest to newest, while also being as safe as possible. We apologize for any inconvenience.
We take the health and safety of our staff and customers seriously, so the extra time needed to work and pack safely and as per recommendations of health officials is our first priority.
AT THIS TIME WE WILL NO LONGER BE ACCEPTING MERGE/HOLD ORDER REQUESTS DUE TO CURRENT VOLUMES
IN-STORE PICK UP IS STILL A SELECTABLE OPTION, HOWEVER PLEASE NOTE YOU WILL NOT BE ABLE TO PICK IT UP UNTIL RETAIL STOREFRONTS RE-OPEN IN ONTARIO
Canada Post has also issued a notice that they are no longer offering guaranteed delivery dates or signature options.
Canada Post "Drop, Knock & Go" Update: "Parcel Delivery: To eliminate customer interactions at the door, reduce post office customer traffic and support social & physical distancing, we have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.
Items that require Proof of Age, ID or Customs payments will be sent directly from our depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup.
Service guarantees: Our goal is to continue providing timely and reliable service. But to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice."
A message from Canada Post CEO regarding changes: https://www.youtube.com/watch?v=f4pR30E-_Jo&feature=youtu.be
For details regarding signatures: https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/news-release-detail.page?article=2020/03/15/public_update_covid_&cattype=announcements&cat=updates&fbclid=IwAR0A5D59qyTQBHABqUq92L0g2JzW-oXeOjILYECR153Eiw86QD6U8cOr020
For Details Regarding Delivery Guarantees: https://m.communications.canadapost-postescanada.ca/nl/jsp/m.jsp?c=@loJrN0GW1AWP5vhyzyfPr77XAH7FjAQQ2EZqvZkus1k%3D&fbclid=IwAR1s0u-c-aHxMSwnahGDk0wLxTpvzux-GejB5B0MK7TiqEy6Ia81k2-xjsY
Once again thank you for your support and patience as we do our best to serve you in a timely manner while also looking out for our mutual well being.
401 Games Shipping Department