RETAIL STORES REOPENING MONDAY JUNE 1ST (WITH STRICT LIMITATIONS) READ FULL DETAILS HERE BEFORE ARRIVING
UPDATED SHIPPING PROCEDURES & DELIVERY TIME DELAYS - PLEASE READ BEFORE PURCHASE
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    Dear 401 Games Patrons,

    As per Ontario Government Guidelines, 401 Games will be making Curbside Pickup of current and future orders available starting Monday, May 11. 

    Hours of Operation for Curbside Pickup at both Locations is Monday to Saturday from 12pm to 5pm

    PLEASE DO NOT ARRIVE TO PICK UP YOUR ORDER UNTIL RECEIVING THE FULFILLMENT NOTIFICATION EMAIL THAT IT IS READY

    Depending on the location you selected for pickup the process will vary slightly as the 2 locations required solutions based on their size and logistics like parking etc. Please read this statement in full as well as the outline of the procedures pertaining to your pickup location listed below.

    Regardless of the location you are picking up, we kindly ask that you follow all social distancing recommendations (6ft apart) and do not arrive in groups.

    Purchases are not able to be made in store at this time.

    We are basing these methods off of examples seen and experienced by stores large and small already offering curbside pickup and we appreciate your patience as we find the most efficient way to serve you, while putting our mutual health and safety first. We will make changes as per your feedback and our assessment of the process.

     

    DOWNTOWN LOCATION CURBSIDE PICKUP PROCEDURE

    • Please have your order number(s) ready to be given to staff.
    • Upon arrival to the store you will need to phone us at 416-599-6446 and provide your order number. If there are other customers awaiting pickup please wait until you are at the front of the line before placing the call. Your order will then be left on the table and the door opened so you can take it with you.
    • We ask that you do not idle/park your vehicle on Yonge Street and plan your trip and parking in advance.
    • If it is more convenient, you can request that your order be transferred to our Vaughan Location so you can park for free.
    • Please be mindful and respectful for the safety of passersby on Yonge Street as well as other business entrances and their patrons near by.

    VAUGHAN LOCATION CURBSIDE PICKUP PROCEDURE

    • Please have your order number(s) ready to be given to staff.
    • Upon arrival to the store we ask that you form a line in the designated area and call the store when indicated by signage posted (905-660-4464)
    • Continue in the line up until you reach the front doors where we will confirm your order number once more, you will be asked to step back from the door and then your order will be placed on a table to be picked up once the staff returns inside.
    • If the phone number is busy at the time you call, please wait a moment and try again.
    • Please be mindful and respectful for the safety of other customers as well as other business entrances and their patrons.