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    Here is a copy of our email sent to all customers who pre-ordered Crimson Vow Product:
    Hey Everyone,
    If you are receiving this email, it is because you have made a pre-order that may contain Crimson Vow Set Booster Boxes/ Set Booster Packs or may have qualified for our “Free Set Booster Pack if you don’t get a Buy a Box Card” promotion.
    As per an announcement from Wizards of the Coast and some more direct information from Canadian Distributors, Crimson Vow Set Booster Boxes will be delayed past their initial November 19th Release Date due to global logistics and production issues. 
    This delay will impact every singles North American and more specifically Canadian Store in the same way. 
    Link to article below:
    We have not been given firm information as to when to expect these set booster boxes at this time.
    At this time we have not been informed of other delays to other Crimson Vow Products.
    In order to get ahead of this, we are going to be taking the following actions to best remedy this for you.
    1. If your order contains items other than Crimson Vow Set Booster Boxes, all other items will be shipped on release as per usual, the Set Boosters from said order will ship as soon as we receive them at a later date. (No extra cost will be incurred)
    2. If your order ONLY contained Set Booster Boxes, you have 3 options:
    A) Wait until the product arrives and we can ship it at that time or
    B) You can have the Set Booster Boxes converted to digital gift card to be used for another Crimson Vow Product or other items from our store or
    C) Receive a refund in full without penalty
    1. If you ordered a Prerelease Kit at Home, instead of 2 Set Booster Packs, they will be converted to 3 Draft Booster Packs.
    2. Prizing for In Person Prerelease Events will now be distributed as Draft Booster Packs.
    3. If your order was going to receive a Bonus Set Booster Pack instead of a Buy a Box Promo – it will receive 2 Draft Booster Packs in its place.
    4. If your order was for In-Store Pickup, the same options mentioned above apply, but instead of shipping at a later date, they will be available for pick up at a later date.
    We sincerely apologize for any inconvenience or disappointment and we wish to work with you in order to find the best solution for your particular order. We will get to your email replies as quickly as possible, but due to the large number, please expect a longer than normal response time.
    Thanks for all your support and understanding,
    401 Games E-Commerce Team