UPDATE DECEMBER 2 2021
As we continue to work through record setting Black Friday/Cyber Monday Volumes as well as regular releases, we ask for your patience as we process your orders as quickly and safely as possible! Please expect longer than normal processing times.
Thanks for your continued support into the end of 2021! There are a couple of things we need to bring to your attention so everyone is on the same page regarding shipping and deliveries this season!
BRITISH COLUMBIA SHIPPING
Due to the devastating flooding across BC, many logistics and delivery companies are seeing huge delays or halting shipments into/out of BC at this time. If you are even in an unaffected area, you may still notice issues with parcels arriving on time. Unfortunately this is out of our control and we wish you all the best with the provinces recovery as well as the health and safety of yourself, families and friends.
ORDER ADJUSTMENTS - PAUSED UNTIL FURTHER NOTICE
We are going to have to halt order modifications like splitting order requests, merge order requests or just about anything that alters your order from the state it was made in. This is until further notice as we once again deal with record holiday volumes as well as a jam packed release schedule (some planned, some arriving late or early due to global logistics and production issues affecting almost every industry in the world)
GENERIC DELAYS IN PROCESSING/SHIPPING
For many of the same reasons listed above, please expect longer than normal processing and travel times for your parcels. A number of external and internal factors are going to affect how quickly your parcel is delivered. We advise ordering earlier than later so we have as much time as possible to get your order to you (especially if we are talking about Holiday Presents or similar). Due to strains on all logistics and shipping companies continuing into this year, we cannot give assurances as to when your parcel will arrive or if it will face any external delays due to shipping volumes, processing issues or environmental impacts that are affecting deliveries and shipments.
Take care and all the best for the remainder of the year!