General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. If an order made is assumed to be for resale purposes we have the right to decline part or all of the transaction.

Pre-Orders Orders containing Pre-Order items will be held until all items are available to ship.

Delivery Location

Items offered on our website are only available for delivery to addresses in Canada and the United States. We are looking into the possibility of International orders in the future.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Weekends.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions through email at shipping@401games.ca.

Shipping Costs

Presently we are offering a flat rate of $8.95 per Canadian order for shipping charges.

Canadian orders over $150.00 will have FREE SHIPPING!

Once at the checkout screen, shipping charges will be displayed.

For American orders we offer a flat rate of $11.95 to all American addresses. You will be responsible the payment of any customs taxes and/or duties/fees. If an order is unusually large or due to the location of delivery, there may be additional charges that you will be informed of before your transaction is processed. These orders will be sent via Canada Post Expedited Parcel.

For orders containing only single cards, we offer even cheaper shipping options!

To receive these shipping options please selelct the $8.95 shipping option as normal and our staff will adjust the shipping costs down upon placement of your order

Orders under $15.00 containing only Single Cards are eligible for standard mail shipping for $1.50. These items will be shipped in a padded envelope through regular mail but feature no tracking or insurance.
Orders within Canada over $15.00 containing only Single Cards are eligible for standard mail shipping for FREE! These items will be shipped in an envelope through regular mail but feature no tracking or insurance.

Orders to the U.S. over $25.00 before taxes containing only Single Cards are eligible for standard mail shipping for FREE! These items will be shipped in a envelope through regular mail but feature no tracking or insurance.

Orders over $150.00 are eligible for our free Expedited Parcel shipping as per usual. Expedited Parcel shipping will be packed into a box and features tracking and insurance
  • Our regular Expedited Parcel for $8.95 still remains an option for any transactions

  • Sales tax is charged according to the province or territory to which the item is shipped.

    In-Store Pickup

    Please note that in-store pickup orders must be picked up within 3 months of the order date (or release date for pre-order items).  Any items that have not been picked up in that time will be cancelled and refunded.

    Damaged Items in Transport

    If there is any damage to the packaging on delivery, contact us immediately at shipping@401games.ca.

    Questions

    If you have any questions about the delivery and shipment or your order, please contact us at shipping@401games.ca.