We accept returns in the form of an exchange or a store credit.

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We do not offer any returns on the following items...

  • Single Cards from any game or
  • Sportscard Products of any kind

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will apply a store credit to your account equal to your purchase price.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 416-599-6446.

To return the item you purchased, please mail it to:

401 Games

518 Yonge Street

Toronto, Ontario

M4Y 1X9

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts credited will not include the cost of shipping.